|Why is it safer to order online?
When you order online with us you fill in your contact details on our servers.
Then are then passed to our banks computers (HSBC and their agent SAGEPAY) where
you are asked to type in your card details. We never actually get to see you card details;
HSBC just let us know (electronically) whether it was successful or failed.
When you order online WE NEVER get to see your cards details and couldn't if we wanted to.
|The papers say online fraud is increasing, it can't be safe!
It is true, online fraud is increasing. However the papers normally fail to
explain what is classed as online fraud. If someone steals your credit card
from your wallet or bag and then uses it to buy online, this will be classed
as online fraud. In the UK this type of crime is increasing because retail
shops are now using "chip and pin". In effect the crime is switching from the
high street to online, but the criminals still need to get hold of your card
details in the first place.
|Will I be asked for my "chip and pin" number (UK only)?
Chip and pin does not work online. The banks are working on new systems for use online.
|What about hackers breaking into your website and stealing my details?
Poorly built websites can make it easy for hackers to break into the website;
we have invested a lot of time insuring our site is hacker proof. Even in the
very unlikely event that a hacker broke into our site, they would be
disappointed. Remember we don't store any credit card details!
|Is it safer to send a cheque/check?
Definitely not. They can and do get lost in the post. Processing a cheque
can increase the time to dispatch by up tp 10 days and people sometimes send
the wrong amount which delays things further.
|Will you pass my details on to third parties?
We don't pass anything on to third parties. It's that simple.
|Why should I trust you?
We have been running as a limited company since 2002, are VAT register
and have sold to over 55 countries. We have processed thousands of transaction
successfully and securely. Our staff have been running online stores since 1999.
|How long do you keep my card details?
If you order online we don't keep your card details. We only get to see your
card details if you place on order over the phone. These details are
destroyed after the order has been processed.
|Do you use a secure server?
Yes we do. An SSL secure server.